
Statement: NVBW - Neustart im Qualitätsmanagement
Software for quality management and process automation in public transportation
Growing demands, complex procurement processes, individual organizational structures – all of this is everyday reality for public transport authorities. While expectations around transparency, quality, and real-time information are rising, historically evolved and poorly interconnected IT systems often struggle to keep up. This makes it difficult to effectively manage and bill transport services.
This is where COSMO CONSULT's digital public transport software solutions come in. Built on proven Microsoft technology, we centralize your processes, automate data flows and make your quality management significantly more transparent. Our flexible industry solutions adapt precisely to your organizational structures and the specific requirements of each federal state.
The result: You gain a clearer overview, reduce manual effort and create the foundation for a future-proof, attractive public transport system.
Our public transportation expertise in numbers
80+
Transportation companies rely on solutions from COSMO CONSULT
120+
Productive use cases for data analytics, CRM, ERP, Power Platform, and Power BI
80 %
less manual effort for reporting projects such as quality reports or submissions to transport associations
Cloud Solutions and Data Security for Public Transport Authorities
- Microsoft Azure Cloud: Secure and scalable infrastructure for central business and data processes
- Data Protection & Compliance: GDPR-compliant data storage and access control
- Flexible Integration: Interfaces to transport companies and associations
- Automated Backups: Recovery mechanisms help protect against data loss and operational outages
Process automation and digital procurement
Digital Workflows for Procurement Procedures
Digital workflows simplify complex procurement procedures in public transport. With Microsoft Power Platform and Microsoft Dynamics 365, you manage tenders, documentation and approvals from a single central location. This reduces errors, saves time and ensures transparency – even in the face of changing legal requirements.
Automated contract management and billing
Automated contract management supports you in efficiently billing transport services and presenting all data transparently. Business Intelligence solutions based on Microsoft Fabric ensure that you can evaluate penalty payments and quality agreements in a traceable manner. This way, you maintain full oversight at all times and ensure that all relevant compliance requirements are reliably met.
Quality Management
Real-time quality monitoring
With timely quality monitoring based on Microsoft Azure and the Power Platform, you can transparently evaluate service quality, passenger information and connection situations. Deviations become visible early on, enabling targeted analysis and management.
Reporting and Statistics
Reporting and statistics strictly aligned with DIN EN 13816 create the necessary transparency for internal and external stakeholders. Automated reports and dashboards help you continuously improve your processes. At the same time, they facilitate communication with transport companies and associations.
Bonus-Malus Regulations
Bonus-malus regulations are digitally mapped and documented in a traceable manner. This enables public transport authorities to ensure that quality agreements are adhered to. At the same time, it creates a reliable foundation for collaboration with transport companies and service providers.

Data-driven forecasts for capacity utilization and demand planning
Do you also feel that demand planning in public transport is becoming increasingly complex? As a public transport authority, you need reliable data to accurately assess capacity utilization and demand, and to make decisions that your passengers will understand. Digital data platforms built on proven Microsoft technologies create a unified foundation for analyses, forecasts and reports.
With Microsoft Dynamics 365 and the Power Platform, you can seamlessly integrate these evaluations into existing planning, management and billing processes. You benefit from a robust decision-making foundation to continuously develop timetables, capacities and test deployments. This enables you to use your resources more efficiently, create greater transparency and ensure better public transport coverage – regardless of regional specifics.
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